PROGRAM MANAGER, TECHNICAL ASSISTANCE

Who We Are:

A subsidiary of Asian Americans for Equality, Inc. (AAFE), Renaissance Economic Development Corporation (REDC) is a 501(c)(3) nonprofit organization whose mission is to transform low-to-moderate income and immigrant communities in New York City by providing low-interest small business loans, training and counseling services. REDC is an affiliate of Asian Americans for Equality, one of the country’s leading community development nonprofits. As an organization deeply rooted in the neighborhoods it serves, REDC works hand-in-hand with local business owners to ensure their long-term success. Renaissance also provides financial literacy services and comprehensive technical assistance to small business owners and entrepreneurs each year through individual counseling and classroom sessions.

We are US Treasury certified Community Development Financial Institution (CDFI), SBA Intermediary Microlender, and SBA Community Advantage (7a) lender. Renaissance’s lending activities are guided by a commitment to increase business opportunities for low-income, minority, women, and immigrant entrepreneurs. 

Position Summary: 

Renaissance seeks an energetic and team-oriented individual as a Program Manager of Technical Assistance (TA). Working under the guidance and direction of the Director of Programs, the Program Manager of TA will directly supervise the post-closing team and education coordinators, and be responsible for tracking technical assistance activity of the Programs Department. The ideal candidate will take initiative, understand clients’ needs and have the ability to adapt to the learning style of our clients. 

• Supervising the technical assistance (TA) programs which includes educational webinars/workshops, post loan technical assistance for business borrowers and reporting.  
• Manage both the education coordinators and post-closing loan team, ensuring that all program tasks and objectives are carried out in a timely, efficient and productive manner.
• Routinely track technical assistance hours through our database system to certify that all TA hours and notes are being logged-in, by the assigned deadlines.   
• Work with the Development Manager to ensure that contract and organizational goals are met.
• Conduct weekly meetings with the educational coordinators and post-closing team to receive progress reports and review upcoming opportunities. 
• Review and set all webinars and educational training courses agenda and schedules.
• Create agendas and training materials for educational programs.
• Collaborate with the marketing team to ensure all educational programs are publicized with proper marketing materials that will attract adequate client attendance levels. 
• Cultivate and maintain relationships with external partners to develop new referral sources and leads, and work collaboratively with these resources to create workshops & events that will further the organization’s mission.  
• Project manage all program and webinar development efforts.
• Produce reports, assign tasks, accept instructions and handle vendor contracts, among other assigned tasks

• A demonstrated understanding of how small businesses operate, with 2+ years of business counseling experience preferred 
• Bachelor’s degree required, preferably in Business Administration, Finance, Economics, or related field
• Strong written, verbal and interpersonal communication skills 
• Must be able to maintain confidentiality with sensitive information.
• Must be patient, inclusive, clear-thinking, poised, professional, and energetic.
• Able to anticipate needs of the team and respond accordingly.
• A team-player who demonstrates initiative and embraces projects with passion and enthusiasm
• Ability to multitask to complete a wide variety of tasks
• Excellent computer skills, including a high degree of proficiency in MS Office and Google Workspace 
• Chinese and/or Korean proficiency is a plus

Expectations & How We Work:

We believe that the people and the communities that we have the privilege to serve, deserve our very best every day.  We are a results-driven organization that focuses on inclusiveness, empowerment and impact. AAFE employees are accountable, collaborative and strong communicators with a core strength of community service and development.  We are strategic thinkers who are committed to racial equality and treating each other, and the communities we serve, with respect and dignity.  We have an aptitude for technology and a strong desire to continuously learn. This philosophy expands to the way we manage our work and the way we put our best foot forward.  All employees are expected to adhere to the following:  

• Ensure compliance with all grant/contract requirements
• Work as part of a team in supporting other AAFE program contracts and projects 
• Provide quality customer service to both internal and external partners and co-workers. 
• Support efforts that ensure a safe and healthy work environment.
• Understand and embrace the value in collaborating with people of different cultures, races, genders, ethnicities, beliefs, experiences and ideas.
• An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
• Maintain a positive, helpful attitude.
• Enjoy your time at work!