CLERICAL ASSISTANT

WHO WE ARE:

Stanton Norfolk Inc. is a division of Asian Americans for Equality, Inc. (AAFE) that manages the day-to-day operations of over 800 units of affordable housing across nearly 50 multifamily properties serving over 1,100 individuals and families in Manhattan and Queens neighborhoods, including Chinatown/Lower East Side, Flushing, and the Far Rockaways.  Currently, Stanton Norfolk’s portfolio is comprised of full tax credit / affordable properties, as well as commercial spaces as part of mixed-use buildings.  We pride ourselves in providing a full breadth of management services to provide quality, safe, and affordable housing; maintenance; financial reporting; and resident relations. 

Asian Americans for Equality (AAFE) is a 501 (c) (3) non-profit organization based in New York City. Founded in 1974 in Manhattan’s Chinatown to advocate for equal rights, AAFE has transformed in the past four decades to become one of the city’s leading housing, social service and community development organizations. AAFE advances racial, social and economic justice for Asian Americans and other systematically disadvantaged communities, guided by our experiences as Asian Americans and our commitment to civil rights. AAFE is nationally recognized as an innovative affordable housing developer and property manager; we have created and preserved more than 1,000 affordable rental units in Manhattan and Queens and provided over $400 million in mortgage financing for first-time homebuyers. Through our affiliate, Renaissance Economic Development Corporation, AAFE supports immigrant entrepreneurs, offering low-interest loans and training programs. From neighborhood offices in Chinatown and the Lower East Side (Manhattan) and Flushing and Jackson Heights (Queens) we provide an array of multilingual counseling and educational programs in support of low-income tenants, seniors and immigrant youth. AAFE strives for a more equitable city, through research, advocacy and grassroots community organizing.

POSITION SUMMARY:

Stanton Norfolk is looking for a full-time Clerical Assistant. This is a great entry-level opportunity to start a career in property management.  Reporting to the Junior Property Manager, the Clerical Assistant will be the glue that holds it all together by providing administrative support, report preparation, data entry, file maintenance and providing top-notch customer service to internal and external customers.  The ideal candidate will love to learn and will thrive in understanding the “how” and “why” things are done.

• Receive incoming calls & redirect them to the appropriate staff. Ensure professional communication skills in dealing with staff by telephone, in-person or in writing. Promote excellent customer service
• Assist in scheduling meetings/appointments and in taking detailed minutes
• Perform data entry, processing, filing and maintenance of documents and files ensuring that that the records are updated and readily accessible
• Work directly with applicants for affordable housing in requesting and obtaining required documents
• Type memoranda, correspondences, reports, forms and other miscellaneous typing as needed
• Maintain contact lists
• Assist in the preparation of regularly scheduled reports
• Order, track and maintain inventory of office supplies
• Distribute and disseminate information to staff.
• Prepare outgoing mail and/or packages.
• Participate in special projects
• Contribute to team effort by accomplishing work results as needed

REQUIRED SKILLS & QUALIFICATIONS:

• High School degree or equivalent with any experience and training that demonstrates the ability to perform the job responsibilities.
• One-year experience as a clerical or data entry assistant, administrative assistant or any relevant office support experience. 
• A successful track record of working in a fast-paced, complex environment, working collaboratively with a diverse range of stakeholders
• Excellent organizational and planning skills with the ability to prioritize workloads, maintain systems and manage competing demands
• The ability to work calmly and confidently under pressure
• Excellent written communication skills with an ability to adapt tone and message for difference audiences
• Working knowledge of office equipment such as printers, scanners and fax machines
• Proficiency in MS Office and Google Drive, MDS experience is a plus
• Strong data entry experience with emphasis on speed and accuracy
• Attention to detail and problem-solving skills
• Bilingual in English/Chinese or English/Spanish is a plus

EXPECTATIONS & HOW WE WORK:

We believe that the people and the communities that we have the privilege to serve, deserve our very best every day.  We are a results-driven organization that focuses on inclusiveness, empowerment and impact. AAFE employees and its affiliates are accountable, collaborative and strong communicators with a core strength of community service and development.  We are strategic thinkers who are committed to racial equality and treating each other, and the communities we serve, with respect and dignity.  We have an aptitude for technology and a strong desire to continuously learn. This philosophy expands to the way we manage our work and the way we put our best foot forward.  All employees are expected to adhere to the following: 

• Ensure compliance with all grant/contract requirements
• Work as part of a team in supporting other AAFE program contracts and projects
• Provide quality customer service to both internal and external partners and co-workers.
• Support efforts that ensure a safe and healthy work environment.
• Understand and embrace the value in collaborating with people of different cultures, races, genders, ethnicities, beliefs, experiences and ideas.
• An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
• Maintain a positive, helpful attitude.
• Enjoy your time at work!

COMPENSATION:

AAFE offers rich benefits, recognition, opportunities for professional growth and competitive salaries.  Salary offers will be based on the candidate’s experience in similar roles and will fall approximately at a $20 hourly rate.