STAFF GENERALIST (Bilingual in Cantonese/Mandarin Chinese and English)

Job Locations US-NY-New York
ID
2021-1105
Category
Other
Type
Regular Part-Time

Overview

The Staff Generalist serves AAFE’s mission to empower immigrant communities by providing support to office operations, direct client services, homelessness prevention and community outreach in Chinatown in Manhattan. The full time staff generalist also supports areas where there may be an increased service demand or during staff leaves of absence. This position may include a variety of short term projects and collaboration with internal volunteers, interns and external community based partnerships.

Responsibilities

  • Provide front desk coverage to direct office traffic and phone inquiries
  • Provide one-on-one counseling, advocacy, and follow-up services for clients with healthcare and social service and housing issues.
  • Develop a service plan that prioritizes client’s needs and services to resolve presenting issues.
  • Advocate on behalf of clients to resolve issues related to healthcare, medical billing, and government benefits.
  • Provide support in case note writing, data entry, and client file maintenance
  • Maintain and update both client files and digital records in the funder database system and/or internal database accurately and timely as required.
  • Assist Program Managers and Program Directors in preparing regular reports to funders.
  • Provide interpretation for clients and counselors as needed
  • Assist in community outreach, tenant organizing and mutual aid activities
  • Assist in community workshops, tenant association meetings, and tenant leadership training. Duties include but are not limited to material preparation, client invitation, event logistical support and post-event follow up
  • Represent AAFE by participating in community events and promote AAFE services
  • Assist in general administrative duties
  • Participate in department and staff meetings and training
  • Share light chores to maintain the optimize organization and neatness in the office
  • Other responsibilities as assigned

Working Conditions:

This is a full-time position. The position is based in AAFE Chinatown location in Manhattan and includes possible short term projects at our other offices or offsite. Weekend and late-night hours are required for community outreach and professional training occasionally.

Expectations

Expectations:

We believe that the people and the communities that we have the privilege to serve, deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. This philosophy expands to the way we manage our work and the way we put our best foot forward. All employees are expected to meet the following expectations:

  • Attendance and punctuality; includes being on-time for work, being on-time for scheduled meetings and planning for scheduled time-off in advance with supervisor approval.
  • Overtime; obtain approval from supervisor prior to working overtime or comp time. Provide quality customer service to both internal and external partners and co-workers. This includes responding to emails within 24 hours, answering the phone by the 3rd ring when possible and giving a deadline and meeting the given deadline for responding to inquiries.
  • Dress appropriately for the workplace and in accordance with our dress-code policy. Maintain a positive, helpful attitude.
  • Maintain confidentiality.
  • Communicate respectfully and always treat others with dignity and respect.
  • Support efforts that ensure a safe and healthy work environment.
  • Collaborate productively with co-workers offering solutions and accepting diverse perspectives and ideas. Understand and embrace the value in collaborating with people of different cultures, races, genders, ethnicities, beliefs, experiences, and ideas.
  • Enjoy your time at work!

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed