OFFICE ASSISTANT

Job Locations US-MO-Kansas City
ID
2021-1062
Category
Customer Service/Support
Type
Regular Full-Time

Overview

The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Responsibilities

  • Process the renting of various size storage units and various size U-Haul trucks, trailers and moving equipment.
  • Process storage rental paperwork/contracts and take payments for the same, maintain tenant files, make courtesy/collection calls on delinquent accounts, prepare delinquent (add late fees), pre-lien and auction letters/notices to be mailed, answer perspective customer questions in regards to storage and U-Haul rentals.
  • Maintain accountability of monies collected.
  • Prepare 45 day delinquent storage accounts for auction, advertise, take pictures of and inventory auction units, show units to bidders, once winning bidders have cleared out the unit, close out the account and make sure the unit is ready to be rented again.
  • Conduct security floor checks throughout the day - checking for security of the floors and storage units, making sure there is no unauthorized activity going on, making sure exit and other lighting are working properly, if damage units are found that they are added to the maintenance work list.
  • Conduct dispatch/receiving procedures on all outgoing/incoming U-Haul rental equipment.

Qualifications

We are looking for a competent Office Assistant to help with the organization and running of the daily administrative operations of the company. We require the following:

  • Proven experience as a back-office assistant, office assistant or in another relevant administrative role
  • Knowledge of “back-office” computer systems (ERP software)
  • Working knowledge of office equipment
  • Thorough understanding of office management procedures
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Excellent written and verbal communication skills
  • Proficiency in MS Office
  • Excellent interpersonal skills (This position includes, but is not limited to working with uhaul customers as well as storage customers.)
  • A valid driver's license
  • Able to work during the weekends

Pay Rate: $11.00 per hour

Expectations

We believe that the people and the communities that we have the privilege to serve, deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact.  This philosophy expands to the way we manage our work and the way we put our best foot forward.  All employees are expected to meet the following expectations:

 

  • Attendance and punctuality; includes being on-time for work, being on-time for scheduled meetings and planning for scheduled time-off in advance with supervisor approval.
  • Overtime; obtain approval from supervisor prior to working overtime or comp time.
  • Provide quality customer service to both internal and external partners and co-workers.  This includes responding to emails within 24 hours, answering the phone by the 3rd ring when possible and giving a deadline and meeting the given deadline for responding to inquiries.
  • Dress appropriately for the workplace and in accordance with our dress-code policy.
  • Maintain a positive, helpful attitude.
  • Maintain confidentiality.
  • Communicate respectfully and treat others with dignity and respect at all times.
  • Support efforts that ensure a safe and healthy work environment.
  • Collaborate productively with co-workers offering solutions and accepting diverse perspectives and ideas.
  • Understand and embrace the value in collaborating with people of different cultures, races, genders, ethnicities, beliefs, experiences and ideas.
  • Enjoy your time at work!

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