HOUSING RETENTION SPECIALIST

Job Locations US-NY-New York
ID
2021-1052
Category
Other
Type
Regular Part-Time

Overview

Who we are:

Asian Americans for Equality (AAFE) is a 501 (c) (3) non-profit organization based in New York City. Founded in 1974 in Manhattan’s Chinatown to advocate for equal rights, AAFE has transformed in the past four decades to become one of the city’s leading housing, social service and community development organizations. AAFE advances racial, social and economic justice for Asian Americans and other systematically disadvantaged communities, guided by our experiences as Asian Americans and our commitment to civil rights. AAFE is nationally recognized as an innovative affordable housing developer and property manager; we have created and preserved more than 1,000 affordable rental units in Manhattan and Queens and provided over $400 million in mortgage financing for first-time homebuyers. Through our affiliate, Renaissance Economic Development Corporation, AAFE supports immigrant entrepreneurs, offering low-interest loans and training programs. From neighborhood offices in Chinatown and the Lower East Side (Manhattan) and Flushing and Jackson Heights (Queens) we provide an array of multilingual counseling and educational programs in support of low-income tenants, seniors and immigrant youth. AAFE strives for a more equitable city through research, advocacy and grassroots community organizing. 

Position Summary: 

Reporting to the Managing Director of Community Services, the Housing Retention Specialist is responsible for providing light-touch social services to 20 units occupied by people who were formerly homeless.  This is an exciting time at AAFE and this 14 hours per-week, part-time position brings with it much potential for growth and long-term, full-time possibilities.

Responsibilities

Key Duties and Responsibilities:

  • Engage and provide orientation about light-touch services, including initial needs assessment and follow through assessment, and establish routine check-ins. 
  • Assist clients to communicate directly and proactively with landlord and act as a conduit between tenant and landlord when necessary to resolve issues.
  • Building and maintaining a constructive and collaborative partnership with property management
  • Maintain regular contact with tenants to ensure client housing retention, including referrals to external workforce, education, mental health programs and concrete support around applying for and renewing entitlements and benefits. 
  • Participate in meetings as required. Ensure timely communication with the landlord regarding tenant status.
  • Maintain thorough, timely and accurate progress notes, files, and correspondences 
  • Regular attendance is a requirement of the position
  • Follows policies and procedures, completes administrative tasks accurately and on time and supports organizational goals and values.
  • Perform other related work and duties as assigned

Qualifications

How we work:

We believe that the people and the communities that we have the privilege to serve, deserve our very best every day.  We are a results-driven organization that focuses on inclusiveness, empowerment and impact. AAFE employees are accountable, collaborative and strong communicators with a core strength of community service and development.  We are strategic thinkers who are committed to racial equality and treating each other, and the communities we serve, with respect and dignity.  We have an aptitude for technology and a strong desire to continuously learn. This philosophy expands to the way we manage our work and the way we put our best foot forward.  

Candidates are expected to meet the following requirements:  

 

  • Bachelor’s Degree or Masters in Social Work or equivalent degree.
  • Experience as a Housing Specialist or Housing Case Manager is highly desirable. 
  • Strong analytical, verbal, written and interpersonal communication skills with the ability to present information to a diverse customer base- specifically racially, ethnically and socially diverse.
  • Must be able to maintain confidentiality of sensitive materials and information
  • Strong organizational skills with demonstrated attention to detail and focus.
  • Ability to quickly gain knowledge of local communities and resources.
  • Experience working with low-income individuals in diverse communities, a plus
  • Proficient in Microsoft Office Suite (specifically MS Word and Excel) and Google Documents.  
  • Bilingual in English and another language is a plus.   
  • Support efforts that ensure a safe and healthy work environment.
  • Understand and embrace the value in collaborating with people of different cultures, races, genders, ethnicities, beliefs, experiences and ideas.
  • An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
  • Maintain a positive, helpful attitude.
  • Enjoy your time at work!

 

COMPENSATION:

AAFE offers rich benefits, recognition, opportunities for professional growth and competitive salaries.  Salary offers will be based on the candidate’s experience in similar roles

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