SENIOR PROPERTY MANAGER

Stanton Norfolk, Inc., manages, leases and maintains more than 900 units of affordable housing, and 100 units of commercial and community facility spaces in almost 50 buildings in neighborhoods throughout New York City, including Lower Manhattan and Far Rockaways, Queens.  

Summary:

The Senior Property Manager is charged with the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive responses to the concerns and needs of the tenants, environmental health and safety, and quality building services, in coordination and conjunction with the Owner's goals and objectives. The position coordinates the activities, vendors and staffing required for current and future needs of the building and operations.

The Senior Property Manager must provide professional services to all tenants and ensure that the facility team & the management team are well coordinated to carry out the property management activities.  The role utilizes available resources to maximize the efficient and successful operation of the managed properties in conjunction with the owner’s goals and objectives under the supervision of the Director of Property and Asset Management.

Facilities Management

• Ensures the day-to-day operations of affordable housing properties, including janitorial, life-safety, repairs / maintenance and tenant services are implemented and carried out in a manner consistent with the agency policies and funders / ownership directives and in compliance with NYC Housing Maintenance Code. 
• Monitors contracts and reviews work, bids out work as needed, and ensures invoices match contract pricing.
• Supervises maintenance staff to carry out the maintenance programs relating to the interior and exterior condition and appearance of the properties.
• Provides a positive and prompt response to requests from building and occupants and for the implementation of ongoing maintenance programs, constantly assessing tenant needs and assuring maintenance issues are being solved promptly and to the mutual benefit of the tenant, owner, and the properties.
• Ensures that all maintenance documentation and reports are completed accurately and on time.
• Prepares, reviews, and gives initial approval and as needed all inventory budgets, (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) and the annual maintenance staffing budget, quarterly reforecast, and business plans.
• Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives.
• Responsible for the data collection, analysis and reporting of the building’s energy consumption such statistical data as may be required to provide accurate and current assessment of facility management objectives.
• Responsible for hiring, training and motivating facility personnel. Responsible for the maintenance of positive staff relations. Conducts or approves performance evaluations for staff.
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to the property operational goals
• Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims as required.
• Ensures that all properties are compliant with Section 42 of LIHTC, Rent Stabilization Law, NYC Housing Code, regulatory agreements, and funders’ agreements. 

Supervisory Responsibilities:

• Directly supervises the Property Management team of maintenance and resident services staff.
• Interviews members of Property Management team.
• Monitors individual team member performance and provides timely and constructive feedback.
• Identifies strengths of team members and plans assignments accordingly to maximize team performance. 
• Maintains an awareness of training resources available and encourages the development of team members to achieve the operational goals of the company and the property.
• Sets and upholds high standards of honesty and follow-through for self and team members.
• Performs other related duties as assigned by management.

• A minimum of 5 years commercial / multiple dwelling property, and/or property portfolio management experience required (with a 4-year degree); a minimum of 8 to 10 years of experience if no degree
• Ability to clearly and effectively communicate both verbally and in writing.
• Has a positive attitude and keeps a solution-oriented and customer-focused mindset at all times.
• Attention to detail and takes pride in quality of work.
• Professional in-person and with phone presence and etiquette.
• Ability to make informed decisions in a timely fashion and completes tasks/projects on time.
• Capacity to work with little to no supervision, using effective time management and organizational skills.
• Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors. Partners with team members to resolve issues and highlight opportunities. 
• Takes a hands-on approach to any necessary duties to ensure the job is completed.
• Familiarity with OSHA, fire safety, and regulatory compliance for commercial buildings and facilities in New York City.
• Certificate of Fitness (S95) or Fire Director Certificate
• Breadth of experience in leasing, construction, engineering and all facets of property operation and building management is preferred
• Experience in facilities management, renovations, and experience in a skill trade profession (e.g. electrician, plumbing, HVAC) a plus. LIHTC Compliance Certification a plus.
• Strong computer and systems knowledge is preferred

Physical Demands:

• While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions.